Effective Date: September 9, 2026
Please read these Terms and Conditions carefully before using the My Vitality Institute website or services. By accessing our website, requesting a discovery call, booking a consultation, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
My Vitality Institute, LLC ("My Vitality Institute," "we," "us," or "our") provides provider-guided health, performance, and longevity care primarily through telehealth for eligible patients in Texas.
Our services may include discovery calls, clinical consultations, laboratory testing coordination, mobile phlebotomy, personalized care plans, ongoing monitoring, and access to medications or supplements when determined clinically appropriate by a licensed provider.
Our website provides information about our programs and allows eligible individuals to request discovery calls, consultations, and related services.
The general content available on our website is provided for informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.
Clinical services offered through My Vitality Institute are provided or supervised by licensed healthcare professionals. No provider-patient relationship is created simply by visiting the website, submitting a form, requesting a discovery call, or joining a waitlist.
A provider-patient relationship may only be established after completion of the required intake process, consent forms, identity and location verification, and consultation with an appropriately licensed healthcare provider.
Always consult a qualified healthcare provider regarding any medical condition, symptoms, medications, or treatment decisions.
If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.
By using our website or services, you represent that:
My Vitality Institute services may not be available in every state. We reserve the right to decline services if you do not meet legal, geographic, or clinical eligibility requirements.
Discovery calls and appointments may be requested through our website, scheduling platform, telephone, email, or another approved method.
Submitting a booking request does not guarantee that a call or service will be provided. We reserve the right to decline, cancel, or reschedule based on provider availability, eligibility, safety, or clinical considerations.
Cancellation, rescheduling, deposit, and no-show requirements will be disclosed during booking or in your appointment confirmation.
Calls or appointments cancelled without sufficient notice or missed without notification may result in a cancellation or no-show fee.
You may be required to complete intake forms, provide identification, disclose your current location, submit medical records, or complete laboratory testing before your consultation.
Late arrivals may result in a shortened appointment, cancellation, or rescheduling.
Some My Vitality Institute services are provided through video calls, telephone calls, electronic forms, secure messaging, or other telehealth technologies.
By participating in telehealth services, you understand that:
A separate telehealth consent form may be required before services are provided.
Payment may be required before a consultation, laboratory service, assessment, membership, product, or other service is provided.
By providing payment information, you authorize My Vitality Institute and its payment processors to charge the applicable fees.
Prices may vary depending on your selected program, provider recommendations, laboratory requirements, medications, supplements, and other services. Prices may change for future services without prior notice.
You are responsible for any fees charged by your bank, credit card provider, financing provider, or payment processor.
Refunds, where available, will be governed by the refund or cancellation policy disclosed at the time of purchase.
Unless expressly stated otherwise, My Vitality Institute services may not be covered by health insurance, Medicare, or Medicaid.
You are responsible for confirming whether your insurance provider offers reimbursement for consultations, laboratory testing, prescriptions, or other services.
My Vitality Institute does not guarantee insurance coverage or reimbursement. You remain responsible for all applicable fees regardless of whether your insurance provider reimburses you.
Before receiving services, you may be required to:
You represent that all information you provide is truthful, current, and complete.
Incomplete or inaccurate information may affect the safety and effectiveness of your care. My Vitality Institute is not responsible for outcomes caused by information that you intentionally fail to disclose or provide inaccurately.
My Vitality Institute may coordinate laboratory testing, home blood collection, specimen collection, or related services through independent laboratories and licensed service providers.
You are responsible for following all preparation, collection, storage, and shipping instructions.
Testing or processing may be delayed due to insufficient samples, collection errors, shipping delays, laboratory issues, weather, or circumstances outside our control.
Laboratory results should not be used for self-diagnosis or independent changes to your medications or treatment plan. Results should be reviewed with a qualified healthcare provider.
All clinical decisions are made by licensed healthcare providers using their independent professional judgment.
Completing a discovery call or consultation does not guarantee that you will receive a prescription, medication, supplement, laboratory order, or particular treatment recommendation.
A provider may determine that:
Any prescription medication must be used only as directed by the prescribing provider and dispensing pharmacy.
Certain medications recommended through My Vitality Institute may be compounded by licensed pharmacies or prescribed for an off-label use when a licensed provider determines that doing so is clinically appropriate.
Compounded medications are not reviewed or approved by the FDA in the same manner as commercially manufactured, FDA-approved medications.
The prescribing provider or pharmacy will provide applicable information regarding potential benefits, risks, alternatives, dosage, and proper use.
Individual results vary based on many factors, including age, medical history, genetics, lifestyle, nutrition, physical activity, sleep, health conditions, medication use, and adherence to provider recommendations.
My Vitality Institute does not guarantee any specific health, wellness, performance, weight, longevity, laboratory, or treatment outcome.
Testimonials, reviews, and case studies represent individual experiences and are not necessarily typical. They do not guarantee that you will achieve the same or similar results.
My Vitality Institute may use or coordinate services with independent laboratories, pharmacies, phlebotomists, technology providers, scheduling platforms, payment processors, delivery companies, or other third parties.
These providers may have their own terms, privacy policies, fees, processing times, shipping policies, and eligibility requirements.
My Vitality Institute is not responsible for the actions, availability, delays, errors, or services of independent third-party providers where those matters are outside our reasonable control.
All content available on the My Vitality Institute website, including text, logos, graphics, videos, images, designs, questionnaires, software, educational materials, and branding, is owned by or licensed to My Vitality Institute and is protected by applicable intellectual-property laws.
You may use website content only for personal and non-commercial purposes.
You may not copy, reproduce, modify, publish, distribute, sell, or commercially use our content without prior written permission.
By using our website, you agree not to:
The website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. My Vitality Institute does not warrant that the website will be uninterrupted, error-free, or secure, or that any information or results obtained through the services will be accurate or reliable.
To the fullest extent permitted by law, My Vitality Institute and its affiliates, providers, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or health outcomes, arising out of or related to your use of the website or services.
You agree to indemnify and hold harmless My Vitality Institute and its affiliates, providers, officers, employees, and partners from any claims, damages, liabilities, costs, or expenses arising from your use of the website or services, your violation of these Terms, or your violation of any law or third-party rights.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the services shall be resolved in the courts located in Texas, and you consent to the exclusive jurisdiction of such courts.
We may update these Terms from time to time. Any updates will be posted on this page with an updated Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.
If you have questions regarding these Terms, please contact us:
My Vitality Institute, LLC
Email: [email protected]
Phone: (512) 555-0148